Terms and Conditions


Birmingham Opera Company is a company limited by guarantee. Registered in England no. 1850467. Registered Charity no. 291130. Our registered office is 205 The Argent Centre, 60 Frederick Street, Birmingham, B1 3HS.

Terms and conditions for website usage

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Birmingham Opera Company's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'Birmingham Opera Company' or 'us' or 'we' refers to the owner of the website whose registered office is 205 The Argent Centre, 60 Frederick Street, Birmingham, B1 3HS. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for limited use by third parties: name and email address for occasional use by another arts organisation.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  •  Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


Product/Service and Price List 

This website provides the customer with the opportunity to purchase the following products: 

  1.   Entry to Dido ‘n’ Aeneas (#DnA) £5.00 
  2. Birmingham Opera Company Red Mug £7.50

All purchases of merchandise are subject to a postage charge of £1.75 per order.

Orders which are for entry to Dido ‘n’ Aeneas only will not incur this postage charge.


Terms of Payment

Entry to Dido & Aeneas is sold subject to availability.

Entry to Dido & Aeneas must be paid for in full at the time of booking.

All merchandise is sold subject to availability.

All merchandise must be paid for in full at the time of ordering.

When a debit or credit card is used it must belong to the person placing the order.

We do not store credit or debit card details.


Delivery Policy

Entry for Dido ‘n’ Aeneas is an electronic booking only and all information and confirmation will be sent to customers by email.

We can only deliver merchandise to addresses within the UK.

Merchandise will be sent via Royal Mail using a tracked service. Merchandise will be sent via Royal Mail within 10 working days of Birmingham Opera Company receiving confirmation of your payment.

Merchandise can only be posted to an address other than the address to which the credit/debit card used to pay for the order is registered if an alternative “shipping address” is stipulated at the time of ordering.

It is the responsibility of the customer to enter the correct postage details.


Cancellation / Return / Refund Policy

 It is your responsibility to check that your order is accurate before proceeding to payment.

Entry fees are non-refundable. Please call the listed customer service number if you have an issue with your purchase.

Birmingham Opera Company does not permit entry to Dido ‘n’ Aeneas to be refunded after purchase except in the event of cancellation or abandonment of a performance.

Entry for Dido ‘n’ Aeneas may be exchanged for another Dido ‘n’ Aeneas event at the discretion of the Company Administrator. Entry can only be exchanged subject to availability and where 5 working days notice is given on the request to exchange. 

Merchandise can only be refunded in the event that it is damaged or faulty. Evidence of the damage/fault may be requested.

Merchandise may be exchanged at the discretion of the Company Administrator but only for items of the same value. Exchange of merchandise is subject to availability.


Conditions of Entry

 Entry to Dido ‘n’ Aeneas will only be granted to those who have purchased entry. The orderer may be asked to provide evidence of their name and/or postal address such as a driving licence, passport, bank card or utility bill.

Birmingham Opera Company reserves the right to refuse admission or eject from the venue any person if it believes their presence is likely to cause a nuisance, disturbance or threat to other patrons, the venue or its employees.

Late-comers may not be admitted until a suitable break in the event, at the discretion of the Manager on the day.

Birmingham Opera Company reserves the right to make alterations to the advertised event without being obliged to offer a refund or an exchange.

By attending Dido ‘n’ Aeneas you consent to the recording, film and imaging of yourself while at the event for the uses required by Birmingham Opera Company including web housing, print and broadcast.

The unauthorised use of cameras, tape machines or any other electronic or digital recording, photographing or imaging device is not allowed inside the venue.

Mobile phones and pagers must be switched off.

Smoking is not permitted anywhere inside the venue.

Birmingham Opera Company is not responsible for any personal possessions brought into the venue.

Please wear comfortable shoes and warm clothes.

No animals are allowed inside the venue, with the exception of guide dogs and assistance dogs.

Wheelchair users or those with limited mobility should call 0121 246 6634 to secure a limited number of spaces which must be reserved in advance. 


Complaints Procedure and Customer Services

You can contact us by emailing: This email address is being protected from spambots. You need JavaScript enabled to view it.

Or by calling: 0121 246 6634

Please be aware that this phone number is not staffed at all times. Hours of operation will be advertised on this website.

If you have any complaints relating to an aspect of the performance please contact a Manager on the day.


Privacy Policy

Birmingham Opera Company would like to assure you that we are fully PCI-DSS complaint and we do not capture or store your credit/debit card details on our systems. Payments are processed by PayPal and all details entered will be dealt with in accordance with their data policies.

Any information provided when creating your account with us is treated in accordance with the 1998 Data Protection Act.

If you make a Gift Aid donation at the time of placing your order we will use the details you have given us to process our Gift Aid claim. 




Birmingham Opera Company, 205 The Argent Centre, 60 Frederick Street, Birmingham B1 3HS
+44 (0) 121 246 6644 | info@birminghamopera.org.uk
A company limited by guarantee and registered in England no 1850467 and Registered Charity No 291130

Copyright © 2019 Birmingham Opera Company. All Rights Reserved.